This privacy policy describes the personal data collected or generated (processed) when you use the "Stella Karatza Creations" website (hereinafter the "Websites") it also describes how you use, share and protect your personal data, the choices you have regarding your personal data, and how you can contact us.
1.WHAT PERSONAL DATA WE COLLECT AND WHEN
We ask that you submit certain personal data to us in order to provide you with the products or services you request. For example, when you make purchases, contact our consumer service services, request news, create an account, participate in our events or competitions, or interact with or use our Site This personal data includes the following:
Contact details, including name, email, phone number, postal address and billing address
Login and account details, including username, password and unique user ID
Personal information, including gender, city, date of birth and shopping history
Payment or credit card details
Pictures, photos and videos
Data on physical characteristics and
Personal preferences, such as your wish list, as well as marketing and cookie preferences.
We collect additional personal information from you to provide specific information in the context of our Website.
When you interact with our Website, certain data is automatically collected from your device or the web browser you are using. More information about these practices can be found in the Cookies section of this privacy policy. This data includes the following:
Device IDs, call status, network access, storage information, and battery information
Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags
2. Personal data
We use your personal data for the following purposes:
To provide information about our website and the services you request
When you use our website, we use your personal information to provide you with the product or service you have requested. For example, if you make a purchase on the Stella Karatza Creations website, we will use the contact information you provide to contact you about your purchase. If you contact our customer service, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.
To share information about our products, services and events, as well as for other promotional purposes.
When you give your consent, we will send you promotional communications and news about products, services and other promotions (offers). You can opt-out of these communications at any time after you have given this consent.
If you are already a customer of "Stella Karatza Creations" (for example, if you have placed an order with us), we may use the contact information you provide to us to send you marketing updates about similar products or newsletters, where permitted by applicable law (unless you have already chosen not to receive such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us, such as your use of our Site, visits or purchases you make to our stores – to personalize our communication with you about products and services that we believe may be of interest to you.
To operate, improve and maintain our business, products and services.
We use your personal data for our business. For example, when you make a purchase, we use this information for accounting, auditing and other internal functions. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service problems, and to manage our website.
To protect rights, assets or security, ours or third parties' rights.
We may also use your personal data about how you use our website to prevent or detect fraud, abuse, illegal use and violation of our Terms of Use, as well as to comply with court orders, government requests or applicable law.
3. PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data.
International data transfer
The personal data we collect (or process) in the context of our website will be stored in Greece. We protect your personal data as described in this privacy policy and in accordance with applicable law.
Keep your personal data
We retain your personal data as long as necessary to fulfill the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). Generally this means that we will retain your personal data for as long as you have an account with "Stella Karatza Creations". With respect to your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial legislation and for the purposes of providing a guarantee).
YOUR RIGHTS regarding Your Personal Data
You have the right to request the following: (i) access to your personal data, (ii) an electronic copy of your personal data (portability), (iii) rectification of your personal data if it is incomplete or inaccurate, or (iv) deletion or restriction of your personal data in certain circumstances provided for by applicable law. These rights are not absolute. In the event that we have obtained your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
If you would like to request a copy of your personal data or exercise any other right, please contact us using the contact details in the "Questions and Comments" section below.
4. COOKIES
Cookies are stored on your computer when you visit and use our website. It is a series of textual information, stored by your browser on your device. The information stored in the cookies will then be transmitted to our website. Each cookie is unique to your browser and contains certain anonymous information. We use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or if you do not accept the use of cookies. You have the right to disable cookies which you can specify through your browser settings. However, disabling them may not allow you to use certain parts of our website.
COOKIES TYPES
1. Operational
These cookies are necessary for the proper functioning of our online store. They allow you to navigate the website and enjoy its functions. These cookies remain on your computer for a long time (approximately from 1 day to 1 year).
Examples: PHP application cookie, PHP session cookie, frontend_cid, session_id, frontend, popup_newsletter
2. Performance
These cookies are used to measure performance and improve functionality by recording anonymous data on your use of the online store. These cookies enter your computer during a session but remain for a long time.
Examples: Ga, Gat, utm, utma, utmc, zlcmid, atuvs
3. Social media
With social networking cookies you can connect to your social networks (eg Facebook – Twitter – YouTube – Instagram) and share content from our website there. (Third-party) advertising cookies collect information that contributes to better personalization of advertisements. These cookies enter your computer during a session but remain persistent for a long time.
Examples: fbcsrf
COOKIES OF THIRD STATES USED IN THIS HISTORY
Google Analytics cookies are performance analysis/recording cookies that allow us to collect anonymous information about how visitors use our website. These cookies inform us about how many users visit our website as well as how visitors navigate its various points. They are anonymous information and do not contain any personal data.
Information collected by Google Analytics cookies about our website is transferred and stored on Google's servers in accordance with Google's privacy policy.
In addition, third-party social networks (e.g. facebook, instagram, etc.) may place cookies on your device if you choose to share material from our website.
From time to time, our websites and apps may contain links to and from the websites of our networks, partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these sites have their own privacy policy and we are not responsible for such policies.
Please check these policies before submitting any personal data to these websites.
We may also offer you the ability to use your social media login details. If you use this feature, you should be aware that you are sharing your profile information with us, depending on your settings on the relevant social media platform. Please visit the relevant social media platform and check their privacy policy in order to understand how your personal data is shared and used in this context.
5. CHANGES to our Privacy Policy
Our current laws and practices change over time. If we decide to update our privacy policy, we will post the changes on our website. If we make material changes to the way we process your personal data, we will send you prior notice or, when required by law, ask for your consent to implement such changes. We strongly recommend that you read our privacy policy and be regularly informed about our practices.
6. Contact
We are at your disposal for questions, comments and concerns you may have about our privacy policy and our privacy practices.
If you wish to submit comments or have questions or concerns, or if you wish to exercise your rights with respect to your personal data, you will find us at:
Dim. Votsi 42, Patra 262 21
Phone 1: 261 300 8260 Shop Hours
Phone 2: 6945033177 Stella Karatza
You can also send an email to: info@stellakaratza.gr
You also have the right to lodge a complaint with the competent supervisory authority in your country of residence.